References in this Website to any third-party products, services, processes, hypertext links to third parties or other information by trade name, trademark, manufacturer, supplier or otherwise do not necessarily constitute or imply their endorsement, sponsorship or recommendation by SurgePhone or Torch. Links to other sites online are provided for your convenience in locating information and services, and these sites are maintained by other organizations over which SurgePhone or Torch exercises no control. SurgePhone and Torch expressly disclaim any responsibility for the content, accuracy of the information and/or quality of the products or services provided by or advertised on these third-party websites.
SurgePhone and Torch Wireless may collect personal and non-personal information from customers based upon our business relationship and the nature of the products and services we provide. Information collected may include but is not limited to account information (name, address, and telephone numbers), financial information relating to any products and/or services that you purchase from SurgePhone or Torch (credit card information, security code and billing address), telephone numbers you call and that have called you and your service history, social security number, date of birth, amongst other information. SurgePhone and Torch Wireless also collect and maintain technical information about the equipment you use with our service including serial numbers, SIM card numbers, etc.
SurgePhone and Torch also may collect information that is not customer identifiable. This information includes but is not limited to; the type of Internet browser you are using, the type of operating system you have configured on your computer, and the domain name of the website and/or Internet Service Provider from which you are linked to our website. SurgePhone and Torch primarily use this information for market research and optimizing its systems in order to deliver the best customer experience possible.
SurgePhone and Torch Wireless may, however, use and/or disclose customer identifiable information to a non-affiliated third party:
SurgePhone and Torch Wireless will retain your information only as long as needed for business, tax and/or legal purposes. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We will destroy your information once it is no longer needed.
Non-Personally Identifiable Information
SurgePhone and Torch websites are not structured to attract children under the age of 13. SurgePhone and Torch believe there is no information on its websites which are inappropriate or objectionable for viewing by children. SurgePhone and Torch do not knowingly, directly or passively collect information from children under the age of 13. Ordering online products and services from SurgePhone and Torch Wireless is limited to adults (ages 18+). Of course, wireless devices and services purchased for family use may be used by minors without the knowledge of SurgePhone and Torch. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy.
Note: SurgePhone and Torch do not have access to the content of private e-mail communications and text messages that are transmitted using SurgePhone and Torch services.
SurgePhone and Torch may send customers e-mail regarding promotional offers or other news if a customer grants us permission to do so and provides an email address. A customer has the right to choose not to receive SurgePhone and Torch e-mail direct marketing communications by opting-out or unsubscribing. Upon such election, SurgePhone and Torch Wireless will not contact that customer directly with SurgePhone and Torch promotional messages, and will not use customer identifiable information obtained from that customer's registration to contact that customer with SurgePhone and Torch product or service messages.
SurgePhone and Torch has implemented technology and security features to safeguard the privacy of your customer identifiable information from unauthorized access or abuse. SurgePhone and Torch will continue to enhance its security measures as new technology becomes readily available. However, SurgePhone and Torch cannot guarantee 100% security as a matter of policy. Please contact SurgePhone or Torch with further questions or concerns regarding the security of the website.
Additionally, in the event that we offer a message board or any other interactive or social-type feature on a website administered directly by us, please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information (e.g., stories, pictures, ingredients, tips, etc.). The information you post can be collected and used by people you don't know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.
You may opt-out of location-based services at any time by editing the location services setting at the device level.